The Art of Managing Professional Services: Insights from Leaders of the World’s Top Firms

English | 2010 | ISBN: 0137042523, 0133353826 | 297 pages | True PDF | 8.8 MB

Maureen Broderick draws on her 30 years of experience in professional services to explore both the art and science of running a high performance firm. She presents tangible processes and programsùincluding 40 featured best practicesùthat readers can tailor to their own organizations and cultures. Inside you will learn
-How to create and maintain a shared vision, values, and culture
-Best programs to recruit, train, and retain great people
-Strategies to develop and manage a profitable portfolio of clients
-What it takes to innovate services and share knowledge
-The key metrics to monitor financial health
-Insights into effective positioning, marketing, and selling firm services
-Proven practices for rewarding and managing the partnership
-A guide to both long-term and annual strategic planning
-Balancing structure and governance in a consensus-driven organization
-Secrets For leading “incredibly smart and independent people”